Tag Archives: OAISYS

Mitel acquires contact centre Call Recording supplier OAISYS

Mitel® announced the acquisition of contact centre supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel’s strategy to rapidly expand the company’s presence in the contact center space, the acquisition of OAISYS further strengthens Mitel’s position in this growing market. Financial terms of the transaction were not disclosed. Continue reading Mitel acquires contact centre Call Recording supplier OAISYS

Yankee Leisure Group increase contact centre profitability with OAISYS Tracer Solution

OAISYS®, a leader in business call recording and contact center management solutions, has helped Yankee Leisure Group of Beverly, Mass., improve the quality and consistency of its contact center calls, resulting in improved customer service and increased upselling of travel products and services. Founded in 1972, Yankee Leisure Group is the pioneer of packaged vacation trips and remains one of the top travel agencies today. Continue reading Yankee Leisure Group increase contact centre profitability with OAISYS Tracer Solution