Tag Archives: Optus

Optus Makes Customer Service Brilliant with [24]7’s Chat in the Optus Mobile App

PRESS RELEASE: [24]7, the intuitive customer experience company, today announced that Optus, an Australian leader in integrated communications and a wholly-owned subsidiary of SingTel, has deployed [24]7’s mobile chat capability in the Optus mobile app, allowing consumers to chat with Optus customer service from a mobile device. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Continue reading Optus Makes Customer Service Brilliant with [24]7’s Chat in the Optus Mobile App

Westpac banks on Optus for International Growth, Mobile and Contact Centre Transformation

PRESS RELEASE: Optus has announced today a new five year deal with Westpac to provide domestic mobile network and managed services and, for the first time, delivering Westpac’s international services and contact centre transformation. Continue reading Westpac banks on Optus for International Growth, Mobile and Contact Centre Transformation