Tag Archives: Oracle

Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees

Oracle announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform’s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Continue reading Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees

Businesses Transform Customer Engagements with Oracle Live Experience Cloud

Oracle announced Oracle Live Experience Cloud, a customer engagement service for the mobile generation. With the mobile and digital landscape shaping the way customers interact with businesses, companies must quickly adapt to changing expectations to deliver frictionless, real-time, contextual experiences across channels. Continue reading Businesses Transform Customer Engagements with Oracle Live Experience Cloud

Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience

A new Oracle study announced today conveys that Communication Service Providers’ (CSPs) top challenge is improving customer experiences, followed closely by keeping up with technological advancements. Continue reading Oracle Communications finds CSPs see cloud technology investments as critical to improving customer experience

Bright Pattern Delivers CTI Integration with Oracle RightNow

Bright Pattern’s CTI Integration with Oracle RightNow completes the omnichannel experience by enabling voice communication. It is fully embedded into the RightNow application and is available from the cloud as a SaaS product. The integration of Oracle RightNow CRM with Bright Pattern cloud contact center drives agent productivity, improves customer experience, and reduces agent load with automated communication workflows. Continue reading Bright Pattern Delivers CTI Integration with Oracle RightNow

Gumtree Selects Oracle Marketing Cloud to Expand U.K. Customer Base

Gumtree has selected the Oracle Marketing Cloud to expand its customer base and support its goal of becoming Britain’s #1 digital brand. By taking advantage of the deep audience insights delivered by the Oracle Marketing Cloud’s data management platform, Gumtree will be able to increase engagement on Gumtree.com by creating online, offline and mobile marketing campaigns that deliver rich, actionable and personalised information to target audiences. Continue reading Gumtree Selects Oracle Marketing Cloud to Expand U.K. Customer Base