Tag Archives: Orange Business Services

KONE selects Orange Business Services’ contact centre solutions

PRESS RELEASE: KONE, a global leader in the elevator and escalator industry, has chosen Orange Business Services to provide two contact centre solutions covering 25 sites in 22 countries. This two-part solution helps KONE achieve greater customer satisfaction while improving operational efficiency of its customer service and sales support. Continue reading KONE selects Orange Business Services’ contact centre solutions

EMAS Chooses Orange Business Services to Digitally Transform Workspace with Business Together as a Service

PRESS RELEASE: EMAS, a global offshore contractor with a modern and versatile fleet of support and construction vessels, coupled with a 40-year track record of offshore engineering solutions for the entire oilfield lifecycle, has chosen Orange Business Services to digitally transform its communications infrastructure. In addition to renewing the network services agreement, Orange Business Services will deploy Unified Communications as a Service (UCaaS). This provides EMAS with a fully-managed, cloud-based voice infrastructure that delivers efficient collaboration and improved productivity for their employees across 17 locations in seven countries. Continue reading EMAS Chooses Orange Business Services to Digitally Transform Workspace with Business Together as a Service

Transcom Strengthens Presence in Latin America and Spain with Orange Business Services

PRESS RELEASE: Global customer experience specialist Transcom has selected Orange Business Services to supply IP VPN connectivity to the contact centres it operates in Colombia and Spain. The Colombian contact center is part of the company’s strategic move into Latin America, which is a vital offshoring destination for Spanish-language customer support. Through the new connectivity, Transcom has reduced operating costs and improved customer experience in the contact centres. The company also benefits from better management visibility and a platform for future business growth in Latin America and beyond. Continue reading Transcom Strengthens Presence in Latin America and Spain with Orange Business Services

Orange Business Services strengthens its unified communications and cloud collaboration solution with Microsoft Lync

PRESS RELEASE: A market leader in cloud unified communications since 2011, Orange Business Services is extending its solution to support all companies regardless of their IT environment. Orange Business Services has developed a Microsoft Lync-based unified communications and cloud collaboration solution named Business Together as a Service Microsoft. It has been designed for companies with 500 to 5,000 employees and will be available in Europe by June 2015. Continue reading Orange Business Services strengthens its unified communications and cloud collaboration solution with Microsoft Lync

Voxbone to Support Orange Business Services to Extend Inbound Voice Services

PRESS RELEASE: Voxbone announced that Orange Business Services will use Voxbone’s virtual local phone numbers to extend the reach of its voice services for its international customers. Orange Business Services is a global operator and integrator of communications solutions and serves over 3,000 multinational business customers. It will now be offering Voxbone’s Direct Inward Dialing (DID) numbers as part of its Contact Center, Voice & Enterprise Unified Communications (UC) solutions. Continue reading Voxbone to Support Orange Business Services to Extend Inbound Voice Services