Tag Archives: Pegasystems

EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR

A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed 82 percent of European consumers plan to exercise their new rights to view, limit, or erase the information businesses collect about them. With game-changing EU regulations taking effect in May 2018, businesses must be prepared to comply with these requests or risk millions in government penalties. Continue reading EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR

Pega Helps Businesses Mitigate Risk With Industry’s First AI Transparency Controls

Pegasystems announced the industry’s first capability that gives organizations control over the transparency of their artificial intelligence customer engagement models. The latest release of the Pega® Customer Decision Hub will enable users to more easily and safely deploy AI algorithms based on transparency thresholds within their business. Continue reading Pega Helps Businesses Mitigate Risk With Industry’s First AI Transparency Controls

IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience

Research Shows Consumers Warming to AI But Want More Transparency, Data Privacy, and Human-like Touch

A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed consumers are open to the promise of AI-powered customer experiences but need more transparency, data privacy, and a human-like touch to feel more comfortable with machine-powered interactions. Continue reading Research Shows Consumers Warming to AI But Want More Transparency, Data Privacy, and Human-like Touch

Pegasystems Survey Reveals Financial Institutions Slow to Shift to Customer-Centric Sales Culture

Pegasystems announced a new global survey that shows financial services institutions need to accelerate their move to a more customer-centric sales culture. While the wide majority of financial services firms and banks realize they must shift from product-based to relationship-based selling to remain competitive, only one-third of banks have successfully made the transition. Continue reading Pegasystems Survey Reveals Financial Institutions Slow to Shift to Customer-Centric Sales Culture