Tag Archives: Pegasystems

Why Omni-channel Must be Omnipresent in the Innovation Evolution

graham-lloydGuest Post By Graham Lloyd, Industry Principal of Financial Services at Pegasystems. Graham explains how omni-channel is the key to customer engagement in the FS industry… There’s never been a better time to be financial services customer – in theory, at least. Once upon a time, if you had a query about your bank account or insurance policy, you either had to go into a physical branch to find an answer to your question, or sit on a telephone line during office hours waiting for an operative to answer your call. Continue reading Why Omni-channel Must be Omnipresent in the Innovation Evolution

Pegasystems Named a Leader in Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Pegasystems announced it has been named a Leader in the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks (1) for the second consecutive year. Gartner evaluated commercial case management applications built on the Pega® 7 Platform, which enables users to quickly build and evolve business systems, while simplifying and automating operations so organizations can reduce costs, improve agility, and deliver the end-to-end experiences customers demand. Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Pega Launches Industry’s First End-To-End Automation Platform To Intelligently Optimise How Work Gets Done With Robotic Automation, BPM, and CRM

Pegasystems announced Pega® Robotic Automation is now fully unified and available within the Pega® 7 Platform for Case and Business Process Management (BPM) and its portfolio of Customer Relationship Management (CRM) applications. For the first time, organisations can intelligently optimise how work gets done – by both humans and robots – across the enterprise from a central end-to-end platform. Continue reading Pega Launches Industry’s First End-To-End Automation Platform To Intelligently Optimise How Work Gets Done With Robotic Automation, BPM, and CRM

Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time

Pegasystems announced enhancements to its industry leading Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC) applications that provide the industry’s first unified solution for managing both corporate and personal banking customer journeys. No other solution allows banks to reduce the massive cost, regulation, and complexity they face from onboarding and offboarding clients across all lines of business on a global scale. Continue reading Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time

Pegasystems Recognized as a Leader in the Gartner Magic Quadrant for Intelligent Business Process Management Suites for Eleventh Straight Year

Pegasystems announced that it has been named a Leader by Gartner in the Magic Quadrant for Intelligent Business Process Management Suites (1) report. Pega has been recognized as a Leader in this report every year since its inception in 2006. Continue reading Pegasystems Recognized as a Leader in the Gartner Magic Quadrant for Intelligent Business Process Management Suites for Eleventh Straight Year

Pegasystems Appoints Tom Libretto Chief Marketing Officer

PRESS RELEASE: Pegasystems announced it has appointed Tom Libretto, 44, as chief marketing officer and senior vice president, effective October 3, 2016. Mr. Libretto, reporting to founder and CEO Alan Trefler, will lead Pegasystems’ global marketing initiatives, including brand, advertising, digital marketing, product marketing, industry marketing, demand generation, corporate communications, customer engagement, events, and marketing operations. Continue reading Pegasystems Appoints Tom Libretto Chief Marketing Officer

Transavia Takes Off with Pegasystems to Deliver Digital Differentiation

PRESS RELEASE: Transavia announced it has selected Pegasystems to deliver a new technology platform that will allow it to differentiate itself as Europe’s leading digital airline. A member of the Air France KLM group, and the airline of choice for affordable European flights, Transavia has nearly 50 years of experience operating scheduled and charter flights to more than 110 destinations, primarily in Europe and Northern Africa. Continue reading Transavia Takes Off with Pegasystems to Deliver Digital Differentiation

Pegasystems Acquires Robotic Automation Software Provider OpenSpan

PRESS RELEASE: Pegasystems announced the acquisition of Atlanta, GA-based OpenSpan, a privately held software provider of robotic process automation (RPA) and workforce analytics software. OpenSpan uses robotic automation to ease the burden on customer service representatives (CSRs) by automating routine desktop tasks, thus increasing employee productivity and job satisfaction. Continue reading Pegasystems Acquires Robotic Automation Software Provider OpenSpan

Pegasystems Appoints Jeff Nicholson as Vice President of CRM Product Marketing and John Williams as Vice President and Business Line Leader for Insurance

PRESS RELEASE: Pegasystems announced the appointment of Jeff Nicholson as Vice President of Product Marketing, Customer Relationship Management (CRM), and John Williams as Vice President and Business Line Leader for Insurance. Continue reading Pegasystems Appoints Jeff Nicholson as Vice President of CRM Product Marketing and John Williams as Vice President and Business Line Leader for Insurance

Pegasystems Extends Exceptional Customer Experiences To The Field With Introduction Of Pega Field Service CRM Application

PRESS RELEASE: Pegasystems announced the launch of Pega Field Service, a new application that allows organisations to extend superior customer service capabilities to their field technicians and agents. Pega Field Service unifies and streamlines the entire field service operation from first call to final resolution on a single platform, providing a more satisfying customer experience and enabling a more productive field workforce while driving down operational costs. Continue reading Pegasystems Extends Exceptional Customer Experiences To The Field With Introduction Of Pega Field Service CRM Application