Tag Archives: Pindrop

Call centre fraud increases 350 percent in 4 years

Pindrop, the pioneer in voice security and authentication announced in the global Pindrop Voice Intelligence Report 2018 that voice fraud has intensified and is on the up. Between 2016 and 2017, the overall rate of voice fraud increased by 47 percent, building on last year’s 113 percent increase. Over the last four years, the rate of voice fraud has climbed over 350 percent, showing no signs of slowing down. Continue reading Call centre fraud increases 350 percent in 4 years

Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud Profiles*

Pindrop, the pioneer in voice security and authentication, released Pindrop® Protect 4.0. At the centre of Protect 4.0 is the newly released hi-def, next generation PhoneprintingTM 2.0 technology. Pindrop’s patented, second generation Phoneprinting™ technology analyses more than 1,380 features of a call’s audio to detect the subtle anomalies that indicate fraud, and determine its true device type, geo-location, and carrier. Continue reading Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud Profiles*

Pindrop Partners with Genesys to End Phone Fraud

Pindrop, the pioneer in call centre fraud prevention and authentication, announced a reseller agreement with Genesys. As part of the agreement, Genesys global sales teams are able to offer Pindrop’s Fraud Detection System with the Genesys Customer Experience Platform to prevent fraudulent phone calls in to contact centres while also preventing potential financial loss and agent productivity. Continue reading Pindrop Partners with Genesys to End Phone Fraud

Pindrop Expands Management Team by Appointing Clarissa Cerda as General Counsel and Jacki Hertenstein as VP of People

Pindrop, the pioneer in voice-fraud prevention and authentication, announced the appointments of Clarissa Cerda as General Counsel and Jacki Hertenstein as Vice President of People. Both executives bring significant leadership experience at high growth companies, including legal strategy and employee engagement, as well as navigating the regulatory and talent acquisition challenges associated with moving into new markets. Continue reading Pindrop Expands Management Team by Appointing Clarissa Cerda as General Counsel and Jacki Hertenstein as VP of People

Pindrop’s Fraud Detection and Call Center Authentication Solutions Now Available on Carahsoft GSA Schedule

Pindrop announced a partnership with Carahsoft Technology Corp., the trusted government IT solutions provider. Under the agreement, Carahsoft will serve as Pindrop’s master government aggregator, making the company’s phone channel authentication and anti-fraud detection solutions available to the public sector via Carahsoft’s GSA schedule. Continue reading Pindrop’s Fraud Detection and Call Center Authentication Solutions Now Available on Carahsoft GSA Schedule

Pindrop Raises $75 Million Led by Google Capital to Stop Voice Fraud and Identity Theft

Pindrop, the pioneer in voice-fraud prevention and authentication raised a $75 million Series C funding round led by Google Capital with participation from GV, Andreessen Horowitz, IVP, Citi Ventures and Felicis Ventures, bringing the total funding to $122 million to date. Pindrop currently protects the phone calls of three of the four largest banks in the United States as well as many top insurance companies, government agencies, and retailers. Continue reading Pindrop Raises $75 Million Led by Google Capital to Stop Voice Fraud and Identity Theft