Tag Archives: Plantronics

Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Centre

Plantronics, an audio pioneer and communications technology leader announced the release of the advanced MDA400 QD Series audio processors. The advanced audio hub offers call center workers easy, at-your-fingertips access to call functions across desk phones and PCs. This helps reduce call-switching anxiety as agents move from desk phones and softphones in their daily work. Continue reading Plantronics Debuts MDA400 QD Series Audio Processors to Integrate Desk Phones and Desktop Collaboration in the Contact Centre

Unify enriches team collaboration with Plantronics Audio Solutions

Unify, the Atos brand for communications software and services announced a partnership with Plantronics to offer Unify Circuit solutions powered by Plantronics Hub software to augment team collaboration. This integration provides superior call quality and helps increase employee flexibility and productivity. Continue reading Unify enriches team collaboration with Plantronics Audio Solutions

New Plantronics solutions helps customer services centers evolve seamlessly and cost-effectively

PRESS RELEASE: Plantronics announced MDA100 QD, uniquely designed to solve the communications challenges associated with transitioning from desk phones to softphone-based telephony and Unified Communications in call-intensive environments such as customer service centers. As a simple, intuitive switch, it enables customer service representatives (CSRs) to manage audio from different sources without changing headsets, and focus on delivering exceptional customer experiences without distraction. Continue reading New Plantronics solutions helps customer services centers evolve seamlessly and cost-effectively

Plantronics Partners With RingCentral to Deliver a Superior Communications Experience to Businesses

PRESS RELEASE: Plantronics announced a partnership with RingCentral, a leading provider of enterprise cloud communications and collaboration solutions. Designed to improve worker flexibility and productivity, this partnership provides integrated solutions that simplify business communications, powered by software, while ensuring superior call quality. Continue reading Plantronics Partners With RingCentral to Deliver a Superior Communications Experience to Businesses

Plantronics names Joe Burton President and Chief Executive Officer

PRESS RELEASE: Plantronics announced that Ken Kannappan, president and chief executive officer, will retire as CEO at the end of the second quarter of the company’s fiscal year. Joe Burton, Plantronics executive vice president and chief commercial officer, will become president and chief executive officer effective Oct. 2, 2016. Continue reading Plantronics names Joe Burton President and Chief Executive Officer

Frost and Sullivan Lauds Plantronics for Humanizing the Technical Services Experience

PRESS RELEASE: Based on its recent analysis of the contact center and office headsets market, Frost & Sullivan recognizes Plantronics with the 2016 Global Frost & Sullivan Award for Customer Service Leadership. Plantronics has eliminated silos across the company and provides the customer service department, and thereby the customers themselves, with immediate access to managers and executives across the company when needed. This has facilitated engineering changes to products and heightened levels of customer awareness across the entire company. Continue reading Frost and Sullivan Lauds Plantronics for Humanizing the Technical Services Experience

Plantronics reaches out of court settlement with UK reseller James Products Limited

PRESS RELEASE: Plantronics announced it has reached an out of court settlement in a dispute with UK reseller James Products Limited, also known as JPL. The dispute concerned the illegal importation and sale of non-European Plantronics headsets. These goods were not authorised for sale in Europe, and came with counterfeit labels and packaging. Continue reading Plantronics reaches out of court settlement with UK reseller James Products Limited

Plantronics announces legal action against Digiphone for selling unauthorised non-European headsets

PRESS RELEASE: Plantronics today announced it has started a legal action in the English High Court against Manchester-based Digiphone Limited and two of its directors, Mr Thang Phan and Mr Thaison Ngan, in their personal capacities. The claim relates to sales by Digiphone of unauthorised non-European Plantronics headsets bearing counterfeit labels and packaging. Continue reading Plantronics announces legal action against Digiphone for selling unauthorised non-European headsets

Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center and Unified Communications Services

PRESS RELEASE: Avaya and Plantronics announced a new co-development initiative to address the growing need for simplified communications in contact center and unified communications (UC) environments. The first initiative under this expanded relationship is focused on ensuring compatibility and tight integration between select Plantronics headsets and Avaya’s Chrome-based contact center apps, including Avaya Agent for Chrome and Customer Engagement OnAvaya™ –Google Cloud Platform. Continue reading Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center and Unified Communications Services