Tag Archives: Puzzel

If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel

puzzel logoIf, the largest insurance company in the Nordic and Baltic countries with 3.6 million customers, has chosen Puzzel (formerly Intelecom) to create Europe’s largest cloud-based contact centre with 3400 agents. Of If’s approximately 6,800 employees, half are customer service employees and form the hub of the insurance company. Now, If will implement a state-of-the-art cloud-based contact centre from Puzzel. Continue reading If establishes a completely cloud-based Nordic contact centre using a multi-channel solution from Puzzel

How to make web chat work for your contact centre

puzzel logoThe Web Chat promise delivers in so many ways. It guarantees a seamless digital experience, offering near real-time communication in a highly personalised way. It may come as no surprise therefore that web chat is one of the most popular channels for customer interaction used by 39 percent of UK customer service organisations.[i] Continue reading How to make web chat work for your contact centre

Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution

puzzel logoPuzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and payment solutions divisions of Intelecom. The latest release includes several additional features including graphical reports, a new application interface (API) for call and Web Chat archives and enhanced encryption features. Continue reading Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution