Tag Archives: Qmatic

Qmatic Launches Newest Release of Orchestra, Its Leading Customer Journey Management Software

PRESS RELEASE: Qmatic, a leader in customer journey technology solutions and insights launched Orchestra 6, the latest version of its enterprise-class, industry-leading customer journey management software platform. Orchestra is designed especially for organizations that have distributed operations and multiple locations, yet want to master a multi-engagement point customer experience through centralized customer journey management. Continue reading Qmatic Launches Newest Release of Orchestra, Its Leading Customer Journey Management Software

30% of Retailers Admit That Their Customer Experience Improvement Programmes Aren’t Effective

PRESS RELEASE: In an era when retailers have to deal with multiple channels – call centre, web, mobile and physical stores – 49% of consumers confirm the option of being able to visit a physical store to preview items and/or make a purchase is important to them. With 89% of retailers confirming that companies stand and fall on the customer experience they deliver, retailers have confirmed that they are struggling to realise the anticipated benefits of their customer experience improvement programmes with almost 30% confirming their plans aren’t working as hoped. Continue reading 30% of Retailers Admit That Their Customer Experience Improvement Programmes Aren’t Effective

82% of Retailers Believe they Provide a High Level of Customer Experience, but 72% of Consumers Disagree

PRESS RELEASE: Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by Qmatic and entitled “Great Expectations” Vanson Bourne, a specialist technology market research company, has revealed that there is a disconnect between how retailers rate their performance and customer perceptions of actual service delivery. Continue reading 82% of Retailers Believe they Provide a High Level of Customer Experience, but 72% of Consumers Disagree

82% of Retailers Believe they Provide a High Level of Customer Experience, but 72% of Consumers Disagree

PRESS RELEASE: Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by Qmatic and entitled “Great Expectations” Vanson Bourne, a specialist technology market research company, has revealed that there is a disconnect between how retailers rate their performance and customer perceptions of actual service delivery. Continue reading 82% of Retailers Believe they Provide a High Level of Customer Experience, but 72% of Consumers Disagree