Tag Archives: QuestBack

Questback continues global expansion: Enterprise feedback management leader grows enterprise revenues by 40% in 2015

PRESS RELEASE: Questback announced that it increased enterprise revenues by 40% in 2015. Greater sales were driven by the growing importance of feedback to business competitiveness, the strength of Questback’s powerful, cloud-based platform, and its strategic partnership approach. Continue reading Questback continues global expansion: Enterprise feedback management leader grows enterprise revenues by 40% in 2015

Questback partners with Meridian West to launch Compass a next generation client feedback portal for professional services organisations

PRESS RELEASE: Questback and Meridian West today launched Compass, a next generation client feedback platform designed specifically around the needs of professional services organisations. It meets the growing need for legal, accountancy and real estate firms, to listen to clients and link their responses to business objectives. Continue reading Questback partners with Meridian West to launch Compass a next generation client feedback portal for professional services organisations

Questback confirms it meets stringent, revised EU data transfer regulations

PRESS RELEASE: In light of the recent European Court of Justice ruling to invalidate the Safe Harbour data-transfer agreement between the U.S. and European Union/European Economic Area (EEA), Questback confirmed that it remains compliant with the EU/EEA data protection regulations. The new ruling means that technology companies processing data under the Safe Harbour framework are no longer in compliance with the EU/EEA regulations, and that customers using such services may be in breach of the law. Continue reading Questback confirms it meets stringent, revised EU data transfer regulations

Questback transforms feedback analysis with flexible, dynamic MySight dashboard

PRESS RELEASE: Businesses today increasingly rely on feedback data from customers, employees and the market to drive decision making. However turning these increasing volumes of data into actionable insight is difficult and time consuming. Existing reporting tools are complex to set up, difficult to use, and often fail to link data across the enterprise. To meet this need for richer, more intuitive, interactive real-time reporting Questback, the global leader in enterprise feedback management (EFM), has launched the MySight dashboard. Continue reading Questback transforms feedback analysis with flexible, dynamic MySight dashboard

64% of companies failing to connect customer experience and employee engagement

PRESS RELEASE: Despite customer experience (CX) and employee engagement (EE) regularly leading lists of CEO priorities, nearly two thirds (64%) of organisations are failing to integrate feedback across the two areas, according to research carried by QuestBack, the global leader in enterprise feedback management (EFM). The 2014 QuestBack Enterprise Feedback Study found that just 36% of companies wholly or partially integrate data from their customer experience and employee engagement programmes. A further 26% aim to launch integration initiatives over the next 18 months, but 38% have no plans to connect the two disciplines.  Continue reading 64% of companies failing to connect customer experience and employee engagement

QuestBack strengthens senior management with appointment of Christelle Fraysse as Group Director, Marketing

PRESS RELEASE: QuestBack, the global leader in enterprise feedback management (EFM) announced that Christelle Fraysse has joined as the company’s Group Director, Marketing. A senior marketing leader with over 15 years experience, Fraysse has particular expertise in establishing and managing international marketing operations for global enterprise software businesses. She joins from IT security company Websense where she was Senior Director, Marketing International. Continue reading QuestBack strengthens senior management with appointment of Christelle Fraysse as Group Director, Marketing

QuestBack joins G-Cloud 5 to help transform customer and employee experience

PRESS RELEASE: QuestBack announced that its cloud-based enterprise feedback management (EFM) solutions have been accepted on the G-Cloud 5 framework. The QuestBack Employee Feedback Survey Platform, QuestBack Online Communities, QuestBack Customer Feedback and QuestBack 360 Feedback Survey and Leadership Compass, are now available via the government’s CloudStore portal to any UK public sector organisation, within the Software as a Service (SaaS) category. Continue reading QuestBack joins G-Cloud 5 to help transform customer and employee experience

QuestBack expands in UK with appointment of Paul Barnes as country manager

PRESS RELEASE: QuestBack, the global leader in enterprise feedback management (EFM) announced that Paul Barnes has joined to head UK operations as Country Manager. An experienced software leader, Barnes has proven expertise in growing technology businesses, with a particular focus on the customer experience market. He joins from multichannel customer interaction management software vendor Eptica, where he was VP Operations. Continue reading QuestBack expands in UK with appointment of Paul Barnes as country manager