Tag Archives: research

On-premise frustrations are fuelling the cloud-based contact centre explosion

PRESS RELEASE: The contact centre market is undertaking a fundamental shift, with more than one in three contact centre managers actively considering a move to the cloud in the near future. A new research report from cloud-based contact centre software provider Magnetic North, entitled ‘Ahead in the cloud: Why contact centres are moving to cloud-based solutions’, also reveals that the last two years have seen an openness to the cloud grow for a further third of contact centre managers.  Continue reading On-premise frustrations are fuelling the cloud-based contact centre explosion

Research Report Reveals UK Shoppers are a Hardened Nation of Price Conscious Bargain Hunters

New research into how the UK’s shoppers are interacting with discounters has been launched today by Shoppercentric, a leading independent shopper research agency. The report, entitled: “WindowOn…The Rise of the Discounters” surveyed more than 1,000 UK shoppers aged 18+ on their usage of these types of stores and provides insight on why the middle ground supermarkets need to watch out.  Continue reading Research Report Reveals UK Shoppers are a Hardened Nation of Price Conscious Bargain Hunters

Research: Permissions and strong customer relationships critical for SoLoMo marketing to succeed

New research on Social Local Mobile (SoLoMo) marketing by customer insight company GI Insight reveals that 70% of UK consumers are only happy to receive location-based commercial messages via their mobile phone if they have given prior permission for the company sending the communications to contact them.  Continue reading Research: Permissions and strong customer relationships critical for SoLoMo marketing to succeed

New research reveals how strategic decision making stands to gain from contact centre insight

New research from leading cloud contact centre vendor NewVoiceMedia and Callcentre.co.uk, reveals how organisations can significantly improve their customer experience by involving contact centre managers in business-level strategic decision making.  Continue reading New research reveals how strategic decision making stands to gain from contact centre insight