Tag Archives: RightAnswers

RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User

PRESS RELEASE: RightAnswers Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, introduced Knowledge Spotlight to provide customers with the answers they need in the context of what they are doing while working in an application or website. Continue reading RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User

RightAnswers Receives 2015 CUSTOMER Contact Center Technology Award

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, announced today that for the second year in a row, TMC, a global, integrated media company, has named RightAnswers Enterprise Knowledge Hub as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. Continue reading RightAnswers Receives 2015 CUSTOMER Contact Center Technology Award

RightAnswers Introduces Knowledge Gamification to Improve Customer Service

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, offers in its latest release out-of-the-box gamification to enhance enterprise knowledge and improve customer service by driving the right behaviours. Continue reading RightAnswers Introduces Knowledge Gamification to Improve Customer Service

RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today announced that it has been named a finalist of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award