PRESS RELEASE: RightAnswers Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, introduced Knowledge Spotlight to provide customers with the answers they need in the context of what they are doing while working in an application or website. Continue reading RightAnswers Online Contextual Help Improves the Customer Experience by Bringing Answers Straight to the User
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RightAnswers Receives 2015 CUSTOMER Contact Center Technology Award
PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, announced today that for the second year in a row, TMC, a global, integrated media company, has named RightAnswers Enterprise Knowledge Hub as a 2015 CUSTOMER Contact Center Technology Award winner presented by CUSTOMER magazine. Continue reading RightAnswers Receives 2015 CUSTOMER Contact Center Technology Award
RightAnswers Introduces Knowledge Gamification to Improve Customer Service
PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, offers in its latest release out-of-the-box gamification to enhance enterprise knowledge and improve customer service by driving the right behaviours. Continue reading RightAnswers Introduces Knowledge Gamification to Improve Customer Service
RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award
PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, today announced that it has been named a finalist of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading RightAnswers Named Finalist of the 2014 Customer Experience Innovation Award