Tag Archives: SATMAP

SATMAP and McKinsey Solutions Announce Partnership

PRESS RELEASE: SATMAP, the only real-time enterprise technology solution using “big data” artificial intelligence to pair customers with agents based on behavior announced it has entered into a partnership with McKinsey Solutions, a division of McKinsey & Company focused on providing data-driven analytical solutions to global corporations. Continue reading SATMAP and McKinsey Solutions Announce Partnership

Noetica and SATMAP Partner to Integrate Predictive Dialler With Contact Centre Agent and Customer Personality Matching

PRESS RELEASE: Noetica – a UK-based specialist in contact centre technology announced its partnership with SATMAP. The partnership sees SATMAP’s cloud-based contact centre agent and customer personality matching technology integrated with Noetica’s Synthesys™ predictive dialler, resulting in significantly reduced agent idle time, improved engagement and more profitable outcomes. Continue reading Noetica and SATMAP Partner to Integrate Predictive Dialler With Contact Centre Agent and Customer Personality Matching