Tag Archives: Serco

Serco’s strategic partnership with Lincolnshire County Council goes live

PRESS RELEASE: Serco, the international service company, today marks the first day of its strategic partnership with Lincolnshire County Council under a contract that will see it provide a range of business process and contact centre services for the Council, delivering savings of more than £14m over five years. Continue reading Serco’s strategic partnership with Lincolnshire County Council goes live

Serco confirms contract award to support the delivery of careers guidance

PRESS RELEASE: Serco, the international service company, has secured a new three year contract for delivering contact centre services for the National Careers Service. The new centre will be accessible seven days a week and 14 hours a day on the telephone and online, to provide a careers information and support service for adults in England as well as additional comprehensive advice and guidance for young people. Continue reading Serco confirms contract award to support the delivery of careers guidance

Serco partners with Retail Week in new report on the battle to win consumers

PRESS RELEASE: Serco, the international service company, has partnered with Retail Week to produce a major new report which examines ways in which retailers can win consumers in today’s retail battleground. This comprehensive report looks at a wide range of issues, drawing on in-depth interviews that have been conducted with a wide range of customer experience leaders, together with an evaluation of retailers’ in store, online and multichannel performance via a series of mystery shops. Continue reading Serco partners with Retail Week in new report on the battle to win consumers