Tag Archives: Serenova

Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization (WFO) software offering. Continue reading Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)

Creating a new position on its leadership team to demonstrate its commitment to security and compliance, Serenova, a leading contact center-as-a-service (CCaaS) provider, today announced that it has hired Stuart Clark as the company’s Chief Information Security Officer (CISO). Continue reading Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)

Serenova Strengthens Leadership Team with New Vice President of Product Management

Serenova, a leading contact center-as-a-service (CCaaS) provider, has hired Matt Despain in the role of Vice President of Product Management, overseeing the company’s CCaaS product lines with a specific focus on its latest product, CxEngage, and setting the product vision and direction for the company. Continue reading Serenova Strengthens Leadership Team with New Vice President of Product Management

AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

UK communications provider Gamma announces that education charity, AQA, the UK’s largest provider of academic qualifications taught in schools and colleges, is using its services to futureproof its customer facing operations. The contract, delivering a cloud-based multichannel contact centre solution from Serenova, a leading contact center-as-a-service (CCaaS) provider, is essential to AQA being able to flexibly resource its workforce throughout busy exam periods. Continue reading AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud

Teleopti, a top, global provider of workforce management (WFM) software, and Serenova, a leading contact center-as-a-service (CCaaS) provider announced that they have entered into a strategic partnership in which Serenova will resell Teleopti’s cloud-based WFM suite. Continue reading Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud