Tag Archives: Sinclair Voicenet

SBL Partners With Sinclair Voicenet To Enhance Portfolio Of Information Security Solutions

PRESS RELEASE: Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the public and private sector, is partnering with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and PCI security solutions. This new partnership will enable SBL to enhance its portfolio of information security solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises. Continue reading SBL Partners With Sinclair Voicenet To Enhance Portfolio Of Information Security Solutions

Sinclair Voicenet Exceeds Business Growth Targets

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has exceeded all business growth targets by achieving an increase in turnover of more than 42% in the last financial year with a corresponding rise in profitability. Continue reading Sinclair Voicenet Exceeds Business Growth Targets

Sinclair Voicenet Extends Workforce Optimisation Capability

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has appointed Donna Baxter as Workforce Optimisation Consultant. In this role she will be responsible for helping customers to embed best practice workforce management processes across their organisations in a wide range of market sectors including local government, public safety and enterprise contact centres. Continue reading Sinclair Voicenet Extends Workforce Optimisation Capability

Sinclair Voicenet Awarded Security Partner Of The Year By NICE Systems

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, analytics, customer feedback and workforce management solutions, has been named NICE Security Business Partner of the Year. Continue reading Sinclair Voicenet Awarded Security Partner Of The Year By NICE Systems

Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre Portfolio

PRESS RELEASE: Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, quality management, interaction analytics, customer feedback and workforce management solutions. This new partnership will enable Exchange Communications to enhance its range of contact centre solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises. Continue reading Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre Portfolio

East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction

PRESS RELEASE: East Dunbartonshire Council is making a positive move to encourage people to say what they think of the service they have received with the deployment of SmartVoice ViewPoint, a new and cost effective customer feedback solution from Sinclair Voicenet. Continue reading East Dunbartonshire Council Installs SmartVoice ViewPoint To Measure Customer Satisfaction

Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

PRESS RELEASE: Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution from Sinclair Voicenet. The new system will enable Salix Homes to gain a greater understanding of satisfaction levels and enhance service delivery to residents living in more than 8,500 properties across central Salford. The system is being deployed without requiring any capital outlay on a per survey basis. Continue reading Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

Sinclair Voicenet expands sales operation with new senior appointment

PRESS RELEASE: Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has appointed industry veteran Steve Bailey as Area Sales Manager. In this role he will be responsible for developing and managing relationships with new and existing customers operating in a wide range of market sectors including local government, public safety and enterprise contact centres. Continue reading Sinclair Voicenet expands sales operation with new senior appointment

North Lincolnshire installs new Voice Recording Solution from Sinclair Voicenet

North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new voice recording solution. Under the terms of the contract, which was awarded following a competitive tender process, Sinclair Voicenet will be installing a NICE interaction recording system to capture, manage and store calls for two different departments. The new system replaces an existing legacy installation and will installed in a virtual environment enabling the council to record calls to its CCTV and IT Solution Centres, each of which have separate telephone platforms and are based at different locations.  Continue reading North Lincolnshire installs new Voice Recording Solution from Sinclair Voicenet

Sinclair Voicenet Introduces New Analytics- Enabled Quality Management Solution For Contact Centres

Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer feedback and workforce management solutions, has launched QM Plus, a new analytics-enabled quality management solution for contact centres. Continue reading Sinclair Voicenet Introduces New Analytics- Enabled Quality Management Solution For Contact Centres