Tag Archives: Skype for Business

Maintel company Callmedia launches Expert Contact for Skype for Business

PRESS RELEASE: Callmedia, a Maintel company, has launched a new version of its flagship Callmedia Expert Contact™ product which is compatible with Microsoft® Skype® for Business. Callmedia Expert Contact allows contact centres to support customers across voice, email, web, social and mobile channels to deliver genuine omni-channel contact. UK based Callmedia is bringing its 20 years’ experience in contact centres to users of Microsoft’s market-leading UC platform. The new version is available on-premise or in the cloud, via both purchase and rental models. Continue reading Maintel company Callmedia launches Expert Contact for Skype for Business

Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX

Enghouse Interactive unveiled a new Attendant Console for Microsoft Skype for Business, a new professional attendant and operator console solution native to Skype for Business Cloud PBX and accessible directly from Microsoft Office 365. Absent any need for on-premise equipment, the highly interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity. Continue reading Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX

Interoute Launches Contact Centre for its Cloud Hosted Skype for Business and Lync Services

PRESS RELEASE: Interoute has announced the launch of its cloud hosted Contact Centre add-on for Hosted Microsoft Skype for Business (SfB) and Microsoft Lync. Interoute Hosted Contact Centre helps companies enhance their call or contact centre services by leveraging the features of the popular Microsoft enterprise collaboration suite using Interoute’s global and private networked cloud. Continue reading Interoute Launches Contact Centre for its Cloud Hosted Skype for Business and Lync Services

TeleWare launches new cloud-based recording function for Skype for Business

PRESS RELEASE: A new cloud-based enhancement for Skype for Business has been launched by communications technology specialists, TeleWare. The only solution that incorporates compliant voice recording with Interactive Voice Response (IVR) and enterprise class voicemail. The enhancement will capture and analyse call data, helping users to gain a deeper insight into their business. The result is improved employee engagement, businesses agility, process efficiency and customer satisfaction. Continue reading TeleWare launches new cloud-based recording function for Skype for Business

Arkadin Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

PRESS RELEASE: Arkadin, an NTT Communications company and one of the largest and fastest growing providers of Unified Communications and Collaboration services, announced it has been named a launch partner for new Skype for Business meetings and voice services in Office 365. Arkadin will serve as a key resource for driving the rollout of the new services. Continue reading Arkadin Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

Carousel Industries Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365

PRESS RELEASE: Carousel Industries, a leading Managed Services Provider (MSP) providing unified communications, data solutions and audio / visual solutions, announced that it has completed the requirements to support the new Skype for Business services in Office 365 and is adding it to its own production Office 365 tenant. Continue reading Carousel Industries Named a Skype for Business Launch Partner for New Meetings and Voice Services in Office 365