Tag Archives: social media

PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions, today announced PetSafe®, an industry brand leader in the development of innovative pet behavioral, containment, and lifestyle product solutions and services, will deploy cloud-based social customer care solution, Aspect Social, as well as Aspect’s full suite of integrated contact centre and workforce optimization solutions. Continue reading PetSafe® Advances Customer Care With Aspect Software, Adds Social Media and Omni-Channel Capabilities

Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO

With rapidly changing relationships between customers and businesses, the BPO industry is having difficulties in adapting with the new ways of communicating with customers. As the manpower increases, the over-head costs increase at an exponential rate.  Continue reading Simplify360 Launches Next-Generation Social Media Contact Centre 2.0 for BPO