Tag Archives: Spark Response

Weight Watchers Appoints Spark Response to Manage Customer Service

PRESS RELEASE: Spark Response has been awarded a contract which will see it provide multi-channel customer service support to the world’s leading commercial provider of weight management services; Weight Watchers. The contract sees Weight Watchers re-shore its UK customer service operations, which have been based oversees for a number of years. Spark Response will manage all customer care on behalf of Weight Watchers, across voice, email and social media channels. Continue reading Weight Watchers Appoints Spark Response to Manage Customer Service

The Periodic Table of Customer Service (Infographic)

Written by Trevor Flack, Contact Centre Manager at Spark Response: As the scientific community announces four new elements on the periodic table, it’s perhaps fitting for customer focussed organisations to join in with our own chart. The Periodic Table of Customer Service displays the key components required for a successful customer service strategy. The following infographic takes each section of elements and explains how they apply to the process of delivering a positive customer service experience. Continue reading The Periodic Table of Customer Service (Infographic)