Tag Archives: SpatialBuzz

SpatialBuzz Recognised by Frost & Sullivan with 2015 European Cloud-based CEM Technology Innovation Award

PRESS RELEASE: Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz, has been awarded Frost & Sullivan’s 2015 European Cloud-based Customer Experience Management (CEM) Technology Innovation Award. The accolade recognises SpatialBuzz’s best-in-class CEM strategy, based on its sound technical understanding of networks and its drive for innovation, and affirms that the SpatialBuzz platform has the potential to be regarded as an industry standard. Continue reading SpatialBuzz Recognised by Frost & Sullivan with 2015 European Cloud-based CEM Technology Innovation Award

SpatialBuzz Introduces New Proactive Customer Engagement Features to Enhance its CEM Platform

PRESS RELEASE: SpatialBuzz announced the addition of two new customer engagement features to its HDHealth web-based status checker, which forms part of its cloud-based CEM platform. The two features, named ‘Keep Me Posted’ and ‘I Disagree,’ can be used by a subscriber to respectively monitor and receive alerts associated with a specific network location, and to provide feedback directly to the operator regarding service experience. The features provide the operator with highly valuable data on their customer satisfaction levels and their networks. Continue reading SpatialBuzz Introduces New Proactive Customer Engagement Features to Enhance its CEM Platform

SpatialBuzz Launches HDAnalytics+ to Help Operators Improve Customer Satisfaction

PRESS RELEASE: SpatialBuzz launched HDAnalytics+, a major enhancement of its award-winning cloud-based CEM (Customer Experience Management) platform that helps operators improve their networks and increase customer satisfaction. The launch comes on the opening day of the Customer Experience Management in Telecoms Global Summit in London, where SpatialBuzz will join the agenda and CEM debate. Continue reading SpatialBuzz Launches HDAnalytics+ to Help Operators Improve Customer Satisfaction

SpatialBuzz Wins Second Telecoms.com Best Customer Experience Management Award

PRESS RELEASE: SpatialBuzz has been honoured for a second time at the Telecoms.com Awards as the winner of the CEM (Customer Experience Management) accolade, for the deployment of its innovative Live Check solution with Telefónica Germany. The Award recognises SpatialBuzz’s exceptional achievements in customer relationship management, and reinforces its position as one of the world’s fastest growing customer experience analytics and service monitoring specialists. Continue reading SpatialBuzz Wins Second Telecoms.com Best Customer Experience Management Award

BT Infinity Labs Recognises SpatialBuzz for Outstanding Innovation in Customer Service

PRESS RELEASE: Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz has been shortlisted for the 4th BT Infinity Labs programme, held in conjunction with TechHub, for its work with Telefónica UK and Germany. The programme recognises innovative solutions that help businesses meet the evolving needs of tomorrow’s customer service. Continue reading BT Infinity Labs Recognises SpatialBuzz for Outstanding Innovation in Customer Service

SpatialBuzz Moves into North America and Asia to Meet Customer Demand

PRESS RELEASE: SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist, has appointed senior personnel and opened new facilities in Toronto and Taipei as it looks to extend its international presence to meet fast-growing demand from mobile service providers across the world. Continue reading SpatialBuzz Moves into North America and Asia to Meet Customer Demand

SpatialBuzz and Telefónica UK Shortlisted for The 2014 Telecoms.com Industry Awards

SpatialBuzz, an innovative cloud-based customer experience analytics and service monitoring platform for network operators, has announced that SpatialBuzz and Telefónica UK have been jointly shortlisted in the CEM category in the 2014 Telecoms.com Awards.  Continue reading SpatialBuzz and Telefónica UK Shortlisted for The 2014 Telecoms.com Industry Awards