Tag Archives: speech analytics

Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems. Continue reading Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey

CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers

CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect to extract meaningful business insights from customer conversations to improve contact center and agent performance, and elevate the customer experience. Continue reading CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers

CallFinder Announces Partnership with Customer Centered Strategies to Deliver Speech Analytics Solutions to Improve Business Performance for Call Centers

PRESS RELEASE: CallFinder® announces today a strategic relationship with Customer Centered Strategies, LLC (CCS) to provide cloud-based call recording and speech analytics solutions as a component of CCS’ customer experience and business transformation professional services. Continue reading CallFinder Announces Partnership with Customer Centered Strategies to Deliver Speech Analytics Solutions to Improve Business Performance for Call Centers

Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics™. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact centre. Continue reading Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers