Sytel has announced the expanded availability of Softdial Cloud™, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centres. Softdial Cloud™ was previously only available in North America, and now has points of presence throughout Europe and APAC regions. Continue reading Sytel extends CCaaS subscription service into Europe and APAC
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Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels. Continue reading Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform