Tag Archives: T-Systems

Avaya and T-Systems Expand Relationship to Deliver Contact Center as a Service to Businesses across Europe

PRESS RELEASE: Avaya, a leading global provider of business communications and collaboration solutions and services, today announced an expansion of its relationship with T-Systems to offer Contact Center as a Service (CCaaS) to meet the growing demand from businesses for customer experience management solutions from the cloud. Continue reading Avaya and T-Systems Expand Relationship to Deliver Contact Center as a Service to Businesses across Europe

T-Systems and Avaya take call center into the cloud

PRESS RELEASE: Together, Avaya and T-Systems want to cover the growing demand for flexible, scalable call center solutions in Europe. To achieve this, the two companies, each market leader in their industry, have agreed to a cloud partnership. Avaya brings its fully-virtualized “Avaya Aura” software to the table, while T-Systems takes care of the necessary cloud infrastructure, application and service management along with data protection and security. The new service is to be operated out of Germany and will be available throughout Europe. Continue reading T-Systems and Avaya take call center into the cloud