Tag Archives: TeleTech Technology

TeleTech Technology Offers Turnkey Complimentary Trial of CaféX’s Real-Time Agent Coaching Solution

PRESS RELEASE: TeleTech Technology announced the launch of a free sixty-day trial of Supervisor Assist, the award-winning solution from CaféX Communications® for remote live coaching and training of contact center agents over the web. This turnkey offer allows companies with Cisco® and Avaya collaboration systems to pilot Supervisor Assist’s over-the-shoulder online coaching experience from any web browser. Continue reading TeleTech Technology Offers Turnkey Complimentary Trial of CaféX’s Real-Time Agent Coaching Solution

TeleTech Technology Introduces New Managed Services Offerings

PRESS RELEASE: TeleTech Technology (comprised of eLoyalty and TSG) announced that it has released new Managed Services offerings, bridging the technology resource gap for organizations with complex contact center and unified communications (UC) environments. TeleTech Technology Managed Services offers three new tiers of service ranging from basic break/fix maintenance all the way up to system-wide management. Continue reading TeleTech Technology Introduces New Managed Services Offerings