Tag Archives: TeleTech

TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.

TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify™ Customer Engagement as a Service offering, announced the majority acquisition of Motif, a leading digital trust and safety services company based in India and the Philippines. The acquisition will be immediately accretive. Continue reading TeleTech Announces Acquisition Of Digital Customer Experience Company, Motif, Inc.

TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center

TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary, end-to-end HumanifyTM Customer Engagement as a Service offering, announced the opening of the company’s first Customer Experience(CX) Innovation Lab in Las Vegas, Nevada. Continue reading TeleTech Unveils New Customer Experience Innovation Lab at Las Vegas Center

TeleTech to Support the Federal Government in Harvey Recovery

TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify Customer Engagement as a Service offering announced today that it is providing contract support to the Federal Emergency Management Agency (FEMA) to assist in disaster recovery for Hurricane Harvey survivors. Continue reading TeleTech to Support the Federal Government in Harvey Recovery

Bulgarian-Based Sofica Group Rebrands as TeleTech

PRESS RELEASE: TeleTech announced that Bulgarian-based Sofica Group has rebranded as TeleTech. Since being acquired by TeleTech in 2014, Sofica Group has made valuable improvements to its business and completed a smooth transition from a business process outsourcing company to one focused on customer experience management. Continue reading Bulgarian-Based Sofica Group Rebrands as TeleTech

TeleTech boosts customer service with innovative technology platform

PRESS RELEASE: The company: TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the company helps its clients acquire, retain and grow profitable customer relationships. Using a customer-centric strategy, together with the latest technology, processes and operations, TeleTech partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. Servicing over 80 countries, TeleTech’s 46,000 employees live by a set of customer-focused values that guide relationships with clients, customers, and each other. Continue reading TeleTech boosts customer service with innovative technology platform

TeleTech Launches Customer Journey Outcomes Solution

PRESS RELEASE: eLoyalty, part of TeleTech Technology introduced the TeleTech Customer Journey Outcomes Solution designed to help companies transform the digital customer journey. The Customer Journey Outcomes Solution connects all technology on a single platform to enable a customer’s journey and preserve the context of an interaction across all channels. Continue reading TeleTech Launches Customer Journey Outcomes Solution