Twilio announced the launch of two new innovations within Twilio Flex, the cloud-based digital engagement solution: Unified Profiles and Agent Copilot. Continue reading Twilio Launches Unified Profiles and Agent Copilot
Tag Archives: Twilio
Twilio Announces CEO Transition
Twilio has announced that Khozema Shipchandler, formerly President of Twilio Communications, has been appointed Chief Executive Officer and will join the company’s Board of Directors, effective immediately. Continue reading Twilio Announces CEO Transition
Twilio To Deliver Customer-Aware Generative AI Through New OpenAI Integration
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced it will enable companies to create personalized, customer-aware experiences powered by OpenAI. Continue reading Twilio To Deliver Customer-Aware Generative AI Through New OpenAI Integration
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio announced an extension of their longstanding strategic work together that will place powerful artificial intelligence (AI) capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Amazon Web Services (AWS) and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful AI capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI
Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, and Frame AI, the next-generation AI-driven platform for Customer Intelligence, announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. Continue reading Twilio and Frame AI Announce Partnership to Uplevel Contact Centre Experiences with AI