Tag Archives: UK

FCP Technologies launches Web Voice Synchronisation in the UK Market

PRESS RELEASE: FCP Technologies, a leading provider of cloud telephony solutions, announced the public launch of Web Voice Synchronisation (WVS) with its Weblyrical product. Weblyrical is a unique contact centre technology that maximises call efficiency and value whilst revolutionising the customer experience. It converts a static website into a platform for collaboration and therefore enables contact centres to provide truly integrated and personalised customer experience. Continue reading FCP Technologies launches Web Voice Synchronisation in the UK Market

Dolphin Dynamics and Allianz Global Assistance UK streamline the selling of insurance products for STA Travel

Dolphin Dynamics has added insurance from leading travel insurance and assistance provider Allianz Global Assistance in the UK as a new product category available for live search and booking for all STA Travel customers. Continue reading Dolphin Dynamics and Allianz Global Assistance UK streamline the selling of insurance products for STA Travel

Sitel announces a new modern brand as part of a comprehensive Global brand re-launch

PRESS RELEASE: Sitel UK today announces a new modern brand as part of a comprehensive global brand re-launch. The company’s campaigns, advertising materials and website now focus on its “people first” culture, presenting customers in different everyday situations alongside Sitel employees who are at the very heart of customer service.  Continue reading Sitel announces a new modern brand as part of a comprehensive Global brand re-launch

Celebrating the arrival of Spring

PRESS RELEASE: For many businesses in the UK, this Spring is one to be celebrated more eagerly than most. After a winter of storms and flooding which experts predict could knock £14bn or 1% off GDP, many businesses will be looking forward the calmer days of spring, and the much-heralded economic recovery which many expect to begin in earnest in 2014.  Continue reading Celebrating the arrival of Spring

Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director

Geneys_logoGenesys, a leading provider of customer experience and contact centre solutions announced the appointment of Neil Titcomb as Sales Director for Cloud across the UK and Ireland. Titcomb will be responsible for driving sales of the full range of Genesys cloud-based contact centre applications within the Genesys Customer Experience Platforms across the UK and Ireland.  Continue reading Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director