Tag Archives: Verint

Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Verint® unveiled the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement. Continue reading Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence. Continue reading Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions

Verint® announced that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement™ portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its US contact centre operations. Continue reading Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions

Global Study by Verint Finds Higher Attrition Among Digital Consumers

PRESS RELEASE: A study from Verint® shows a 7% drop in customer retention compared to a similar survey conducted one year ago. This latest large-scale study of more than 24,000 consumers in 12 countries across nine industry sectors—conducted in partnership with Opinium Research LLC—found that consumers who prefer to do business through digital channels are more likely to swap providers than those that engage with businesses though human touch interactions, such as those that take place by phone via the contact centre or in-store. Continue reading Global Study by Verint Finds Higher Attrition Among Digital Consumers