Verint® announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.* Continue reading Verint Named Leader in 2023 Opus Research Conversational AI Evaluation
Tag Archives: Verint
New Verint Research Highlights Retail Holiday Staffing Shortage
As retailers head into the ever-critical holiday shopping season, new research from Verint® highlights key customer engagement challenges and opportunities amidst a backdrop of labour shortages. Continue reading New Verint Research Highlights Retail Holiday Staffing Shortage
Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Verint® announced the launch of the Verint Personal Identifiable Information (PII) Redaction Bot giving organizations a way to automate compliance, reduce risk, and protect their customers’ sensitive personal data such as credit card and social security numbers, dates of birth, etc. Continue reading Verint Launches New Specialized Bot to Help Protect Sensitive Customer Data and Reduce Compliance Risk
Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces
Verint® announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a Service (CCaaS) Platform™ will be commercially available in the Microsoft Azure Marketplace by early fall. Continue reading Verint Open CCaaS Platform Achieves Microsoft Co-sell Ready Status and Inclusion in the Microsoft Azure and AppSource Marketplaces
Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Verint®, and Five9 announced the findings of a co-sponsored survey to better understand the evolution of the modern contact centre as consumer habits continue to change and expectations continue to rise. Continue reading Verint and Five9 Announce New Research on the Modern Evolving Contact Centre
Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape
Verint® announced that the company is named a leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape. Continue reading Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience Platform Landscape