Tag Archives: Verizon

Verizon Virtual Contact Center improves customer experience interactions with new digital solutions

Verizon Business announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end digital customer journey from virtually anywhere and at any time. With a focus on creating smart, connected, self-service and human-assisted interactions throughout the entire customer journey, the latest VCC digital solutions were designed to facilitate exceptional customer experiences. Continue reading Verizon Virtual Contact Center improves customer experience interactions with new digital solutions

Verizon powers intuitive customer experiences with Google Cloud

13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud