Tag Archives: VIA

Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Valutrades drives time and cost savings with UC platform from VIA

PRESS RELEASE: VIA has secured a contract to design and deploy a bespoke unified communications (UC) solution for Valutrades Limited, the Forex and CFD broker. The platform will seamlessly integrate with the financial organisation’s CRM in a move designed to achieve significant cost savings by reducing the time it takes to make calls. Continue reading Valutrades drives time and cost savings with UC platform from VIA

Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

PRESS RELEASE: Redpalm Technology Services, the IT specialist, has deployed an advanced and innovative call flow and routing system to improve customer satisfaction and operational efficiency when handling inbound phone calls. The bespoke routing solution forms part of the company’s new cloud-based unified communications (UC) platform from VIA. Continue reading Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

PRESS RELEASE: Redpalm Technology Services, the IT specialist, has deployed an advanced and innovative call flow and routing system to improve customer satisfaction and operational efficiency when handling inbound phone calls. The bespoke routing solution forms part of the company’s new cloud-based unified communications (UC) platform from VIA. Continue reading Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution

Teach First Reaps the Benefits of Joined up Communications with VIA Voice

PRESS RELEASE: Teach First, the registered charity working to tackle educational inequality in England and Wales, has consolidated its network of UK offices by deploying an innovative and bespoke unified communications (UC) solution from VIA. More than 650 employees across nine locations are now able to communicate more effectively and efficiently by using VIA Voice. Continue reading Teach First Reaps the Benefits of Joined up Communications with VIA Voice