Tag Archives: Vidyo

Vidyo Brings World-Class Video Communications to Genesys Omnichannel Customer Experience Platform

PRESS RELEASE: Vidyo, Inc., a leader in high-quality visual collaboration, announced that its patented video conferencing technology will be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions. Continue reading Vidyo Brings World-Class Video Communications to Genesys Omnichannel Customer Experience Platform

Vidyo and Mitel Expand HD Video Conferencing Partnership and Announce Integration of MiCollab

Vidyo and Mitel® announced a global expansion of the companies’ partnership to deliver high-definition video conferencing capabilities to the enterprise. The new OEM agreement extends the original distribution partnership established in 2013 and allows Mitel to leverage Vidyo’s APIs to embed multi-point video, audio and collaboration features inside various Mitel solutions. Continue reading Vidyo and Mitel Expand HD Video Conferencing Partnership and Announce Integration of MiCollab

Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers

PRESS RELEASE: Verint® Systems and Vidyo, a leading provider of affordable cloud-based visual communication technology announced their collaboration to bring video to today’s customer engagement centers. The combined offerings allow businesses to bring greater insight into customer interactions by integrating video calls using the VidyoWorks™ platform with Verint’s engagement management and voice recording solutions—both part of the company’s broader customer engagement optimization portfolio. Continue reading Verint and Vidyo Collaborate to Integrate Video Calls into Omnichannel Customer Engagement Centers

NICE and Vidyo to Enhance Customer Experience with Live Video Engagement

PRESS RELEASE: NICE Systems and Vidyo, Inc. announced the integration of the NICE Engage Platform, a highly-scalable recording and analytics solution that supports real-time engagement, with the VidyoWorksTM platform, a video collaboration solution designed to ensure consistent HD quality from consumer devices. Continue reading NICE and Vidyo to Enhance Customer Experience with Live Video Engagement

Tadiran Telecom and Vidyo Sign Global Distributor Agreement

PRESS RELEASE: Tadiran Telecom, an established global provider of unified communications, contact center and control room solutions, announced that it has signed a global distributor agreement with Vidyo Inc., whereby Tadiran will integrate Vidyo’s video conferencing solution with Tadiran’s Aeonix Platform. Continue reading Tadiran Telecom and Vidyo Sign Global Distributor Agreement

Vidyo Dramatically Reduces Cost and Time-to-Market for Development of Video-Enabled Contact Centers

PRESS RELEASE: Vidyo, Inc. announced the VidyoWorks™ Contact Center Reference Design, a developer resource kit that includes customizable client and agent contact center Web apps which work with the VidyoWorks APIs to enable call center providers, enterprises, system integrators, and Web developers to create video contact center experiences. This reference design facilitates Web development for scalable, multi-party-capable, video-enabled contact centers without requiring deep video communication expertise. Vidyo is enabling companies to create engaging, high quality interactions with dramatically reduced development costs and time to market.  Continue reading Vidyo Dramatically Reduces Cost and Time-to-Market for Development of Video-Enabled Contact Centers