Tag Archives: Virtual Agent

[24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels

[24]7 announced the availability of [24]7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on [24]7’s common technology platform for both self-service and assisted channels, [24]7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience. Continue reading [24]7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels

Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IPsoft’s AI platform, Amelia, is recognized as a recommended product by industry analyst firm Forrester, in a new report published1. Across ten evaluation criteria for virtual agents, IPsoft, the digital labor company, was the only company to achieve eight differentiated rankings. Continue reading Analyst Report Names Amelia as a Top Pick Virtual Agent for Enterprise Customer Service

IntelliResponse Launches Virtual Agent for Salesforce on Salesforce1 AppExchange

IntelliResponse today announced it has launched “IntelliResponse Virtual Agent (VA) for Salesforce” on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways. The new app and integration bring an enterprise-grade virtual agent technology solution to the Salesforce Service Cloud to help both consumers and contact center agents find a single right answer to their questions across digital and agent channels. Continue reading IntelliResponse Launches Virtual Agent for Salesforce on Salesforce1 AppExchange