Tag Archives: Vocalcom

Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres

In a groundbreaking announcement, Vocalcom has revealed a trailblazing partnership with Infinity to provide the world’s first fully-integrated customer journey view on an enterprise contact centre platform. In short, Vocalcom customers will now have the globe’s most informed call centre staff, across all industries. Continue reading Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres

Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

PRESS RELEASE: Choosewell announced that it will deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications’ channels. The solution, powered by industry leading Omnichannel Customer interaction platform provider, Vocalcom, will enable Choosewell to propel customer experience by adopting a single cloud-based contact centre platform, while enabling the organisation to achieve greater reliability and providing consumers with the option of omni-channel communications. Continue reading Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom

GetApp Releases its list of the top 25 Call Center apps for Q3 2016

PRESS RELEASE: GetApp’s newly released Q3 2016 ranking of the top cloud-based Call Center applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shoretel battled it out for second and third, respectively, with only 3 points separating the two. Continue reading GetApp Releases its list of the top 25 Call Center apps for Q3 2016

Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions

PRESS RELEASE: Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure. Continue reading Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions

Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions

PRESS RELEASE: Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure. Continue reading Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions