Tag Archives: Voxbone

Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems. Continue reading Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service

Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks. With Speech Analytics, Voxbone’s phone numbers offer high-quality call recordings, delivered instantly and without the need for additional equipment. Customers using Voxbone also have pre-integrated access to VoiceBase’s services so that they can rapidly access valuable (yet often overlooked) metrics that can have a big impact on a growing business. Continue reading VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service

FrontSpin partners with Voxbone to put sales calls in the fast lane

PRESS RELEASE: FrontSpin is supercharging sales efforts around the world with international telephony support from Voxbone. FrontSpin’s voice calls are a vital part of the salesperson’s toolkit, and its sales acceleration platform is designed to enable sales reps to have more meaningful conversations in less time. Founded in 2014, FrontSpin is a leading sales solution that streamlines communications across voice, email and social. Continue reading FrontSpin partners with Voxbone to put sales calls in the fast lane

NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016. In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale. Continue reading NewVoiceMedia Doubles Down on Quality and Reach for Contact Centers with Voxbone

Voxbone Delivers Hot Service to Online Takeout Company foodpanda

PRESS RELEASE: Food delivery service, foodpanda, has customers in 24 countries asking, “What’s for dinner?” With such a geographically diverse user base, and plenty of growth in sight, foodpanda is ordering in from Voxbone for its local direct inward dialing (DID) numbers. By leveraging Voxbone’s DIDs in its contact center network, foodpanda now has a menu of over 55 countries and 8,000 cities to choose from. Continue reading Voxbone Delivers Hot Service to Online Takeout Company foodpanda

Voxbone Provides Global Foundation for Aircall’s Voice Collaboration Platform

PRESS RELEASE: Aircall, who just landed another seed investment round of $2.75M for its online phone system, has enhanced its platform by integrating Voxbone’s direct inward dialing (DID) numbers. With Voxbone’s licensed, carrier-grade network and real-time provisioning capabilities, Aircall can instantly generate high-quality numbers for its customers. Continue reading Voxbone Provides Global Foundation for Aircall’s Voice Collaboration Platform

Cogent Communications Selects Voxbone’s DID Numbers to Support International Contact Centers and Offices

PRESS RELEASE: Cogent Communications will use Voxbone’s direct inward dialing (DID) numbers to support its international contact centers. Cogent selected Voxbone due to the high quality of service, global coverage, and real-time provisioning, which will help support its 24-hour customer support center as well as several offices throughout the U.S. Continue reading Cogent Communications Selects Voxbone’s DID Numbers to Support International Contact Centers and Offices

Phone.com Enables Global Coverage for SMBs by Using Voxbone’s DID Numbers

PRESS RELEASE: Phone.com has sourced Voxbone to offer high-quality DIDs in more than 55 countries and 8,000 cities worldwide. Voxbone has added more than 10 new countries and 3,000 cities since Phone.com began using its services nearly a decade ago. By using Voxbone’s DIDs, Phone.com’s customers reap the benefits of Voxbone’s global coverage, carrier-grade quality of service, and real-time provisioning. Continue reading Phone.com Enables Global Coverage for SMBs by Using Voxbone’s DID Numbers

Trend Micro Selects Voxbone to Support Rapid International Expansion

PRESS RELEASE: Trend Micro has chosen Voxbone’s virtual phone numbers (often referred to as DIDs) to extend the global reach of its contact centers. With Trend Micro’s rapid expansion comes the challenge to bring the same high quality of service level to all of its contact centers around the world. By relying on Voxbone, Trend Micro benefits from Voxbone’s carrier-grade quality of service, global coverage, and instant provisioning. Continue reading Trend Micro Selects Voxbone to Support Rapid International Expansion