Tag Archives: West Corporation

70% consumers think the use of bots is acceptable in customer service

Over two-thirds (70%) of consumers think the use of bots programmed to respond like agents is acceptable in customer service, reveals a new report, ‘Customer engagement – the road to 2020’, commissioned by West’s Unified Communications Services. This shows that consumers are happy to move to digital from voice if it is convenient, quick and helpful. Continue reading 70% consumers think the use of bots is acceptable in customer service

West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction

West Corporation, a global provider of communication and network infrastructure services, and affiliates of certain funds managed by affiliates of Apollo Global Management, LLC, a leading global alternative investment manager announced the successful completion of the previously announced transaction, whereby affiliates of the Apollo Funds acquired all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction

West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management

West Corporation, a global provider of communication and network infrastructure services announced it has entered into a definitive agreement with affiliates of certain funds managed by affiliates of Apollo Global Management, LLC (the “Apollo funds”) (together with its consolidated subsidiaries, “Apollo”), a leading global alternative investment manager, pursuant to which the Apollo funds will acquire all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation Enters Into Definitive Agreement to be Acquired by Apollo Global Management

Magnetic North rebrands as West

Leading provider of cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name. Magnetic North was acquired in November 2015 by West Corporation, a global provider of communication and network infrastructure solutions. The rebranding reflects West’s extended product offering to the UK market and enhanced global position in leading the industry transition to cloud-based contact centres. Continue reading Magnetic North rebrands as West

Q Advisors Represents Magnetic North in its Acquisition by West Corporation

West Corporation announced the acquisition of Magnetic North, Ltd., a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences. Continue reading Q Advisors Represents Magnetic North in its Acquisition by West Corporation

West Corporation Announces Divestiture of Agent Services Businesses

West Corporation, a leading provider of technology-enabled communication services announced that it has entered into a definitive agreement with Alorica, Inc., an Irvine, California based provider of customer management outsourcing solutions, for the sale of several of West’s agent services businesses for approximately $275 million in cash. Continue reading West Corporation Announces Divestiture of Agent Services Businesses