Tag Archives: Zappix

Zappix Announces New Outbound Engagement Solution to Help Customers Improve Business Outcomes

Zappix has added Outbound Engagement tools to its already customer focused digital self-service platform, creating a comprehensive solution for businesses looking to reduce no-shows, automate client outreach, and digitize customer experience. The solution helps enterprises improve the bottom-line through increased productivity and reduced costs. Continue reading Zappix Announces New Outbound Engagement Solution to Help Customers Improve Business Outcomes

Zappix Announces Visual IVR Enhanced Agent Dashboard

Zappix, the leader in Visual IVR, On-Demand Mobile, and Mobile App Authoring technology for Customer Service, announced an enhanced Agent Dashboard as part of its Visual IVR platform. The Zappix system allows companies of any size to provide customers with a multi-platform, omni-channel, mobile Visual IVR experience via an iPhone, android or web app. Continue reading Zappix Announces Visual IVR Enhanced Agent Dashboard

Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

zappizPRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has integrated Salesforceֿ access within its cloud-based contact center software suite. Zappix users may now directly access information available via Salesƒorce Service Cloud® and Salesƒorce Desk while also leveraging expanded functionality such as CRM integration, self-service support tickets and sales-lead collection. Continue reading Zappix Visual IVR Now Enables Easy, Direct Access to CRM Platform

Zappix Announces Voice-activated Visual IVR

PRESS RELEASE: Zappix announced that its software suite platform now supports voice-enabled commands for integrating Visual IVR prompts. This new voice capability provides a better,smoother Visual IVR experience. Users can now search for problem solutions and make channel choicesaudibly while receiving visual prompts on their SmartPhone. Continue reading Zappix Announces Voice-activated Visual IVR

Zappix Announces Visual IVR Live Chat Integration with SnapEngage

PRESS RELEASE: Zappix, the innovative Smartphone Visual IVR provider, announced that it is now integrated with SnapEngage, a leading live chat provider. With this new capability, companies can provide live chat functionality via a Visual IVR service in minutes, allowing their customers live chat communications with customer service representatives via an OmniChannel customer service smartphone app. Continue reading Zappix Announces Visual IVR Live Chat Integration with SnapEngage

Zappix Announces Triple Play – Web, Android & iPhone – Visual IVR Suite

PRESS RELEASE: Zappix, the leader in Visual IVR technology and mobile app authoring announced its “triple play” Visual IVR suite. Together with the Zappix Big Data Analytics Suite, this offering enables companies of any size to provide customers with an omni-channel mobile app Visual IVR experience over an iPhone, android or web application. Continue reading Zappix Announces Triple Play – Web, Android & iPhone – Visual IVR Suite

Zappix Announces Visual IVR Big Data Analytics Suite

PRESS RELEASE: Zappix, the leader in Visual IVR and mobile app authoring technology, announced that it is now offering a Big Data analytics suite as part of its Visual IVR platform. The Zappix system allows companies of any size to provide customers with a multi-platform, omni-channel, mobile Visual IVR experience via an iPhone, android or web app. Continue reading Zappix Announces Visual IVR Big Data Analytics Suite

Zappix Visual IVR Self-Service Authoring Tool Allows Companies to Build a Smartphone App

PRESS RELEASE: Zappix, the leader in Visual IVR technology and mobile app authoring, announced the release of its improved visual app building platform that enables non-technical users to build and publish their own smartphone app. The Zappix smartphone app builder allows companies of any size to provide their customers with a mobile app experience at a small fraction of the cost typically associated with developing a customized app. Continue reading Zappix Visual IVR Self-Service Authoring Tool Allows Companies to Build a Smartphone App

The Zappix, Inc. Visual IVR Authoring Tool Allows Anyone to Build a Visual IVR in Minutes

PRESS RELEASE: Zappix, the leader in Visual IVR technology announced the release of its improved Visual IVR authoring platform that enables non-technical users to build and publish their own omni-channel Visual IVR smartphone app. The Zappix smartphone Visual IVR allows companies of any size to improve customer service by making it easier to resolve a problem or complete a transaction without making a phone call. Continue reading The Zappix, Inc. Visual IVR Authoring Tool Allows Anyone to Build a Visual IVR in Minutes