Noble Systems Corporation, a global leader in unified contact centre technology solutions, today announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series. The theme of the 2014 events is “Going Beyond the Call”, a reference to how the company’s unified platform and technology solutions enable users to make the most of every customer contact and engage with them to build a relationship.
Noble Systems hosts the SNUG Conferences in three regions, including the Americas, EMEA and APAC. The conference dates and locations are: Americas – April 16-18, 2014, WALT DISNEY WORLD SWAN AND DOLPHIN Resort in Orlando, Florida; EMEA – 4-5 June 2014, Lowry Hotel, Chapel Wharf in Manchester, UK; and APAC – 30-31 July 2014, Swissôtel Sydney in Sydney Australia.
“Customer Service and compliance are at the forefront of today’s contact center environment,” says James K. Noble, President and CEO of Noble Systems. “The SNUG conferences helps our clients discover how to optimize their use of the Noble solutions to meet these challenges. Our product-based sessions, interactive workshops, and networking events create learning and sharing opportunities for our attendees. They gain take-away knowledge that can be applied in their centers, creating more effective contact strategies to connect with their customers, comply with regulations, and improve the customer experience.”
Key areas of focus at SNUG 2014 will include updates and training on the company’s customer communications solutions, Compliance updates, user case studies and panels, best practices, and interactive workgroup sessions. The SNUG conferences combine business experts, industry leaders and product specialists in an environment that promotes knowledge sharing to help users work faster and smarter, reduce costs and optimize results. Learn more on the SNUG 2014 Conference website.
About Noble Systems
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, real-time reporting and management, and analytics and decisioning tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.