Verint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014. Continue reading Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers
Daily Archives: January 6, 2014
Oracle Named a 2013 Customer Experience Excellence Award Winner by Temkin Group
Oracle has been named a winner of Temkin Group’s 2013 Customer Experience Excellence Award for its customer experience efforts focused on improving its customer experience in sustainable ways. Continue reading Oracle Named a 2013 Customer Experience Excellence Award Winner by Temkin Group
Genesys Contact Center Solution Achieves Microsoft Lync 2013 Qualification
Genesys, a leading provider of customer experience and contact center solutions announced that it has achieved Microsoft Lync 2013 qualification. The Microsoft Lync Independent Software Vendor (ISV) qualification program is designed to help ensure that qualified applications from Microsoft Partners meet customer expectations for specific scenarios. With third party testing, the program defines specific requirements for interoperability with Lync Server, installation, set-up and configuration, documentation, and support. With the latest Lync 2013 qualification, Genesys continues to enable Lync customers to unify their contact center interactions and enterprise unified communications. Continue reading Genesys Contact Center Solution Achieves Microsoft Lync 2013 Qualification
Customer experience professional takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky recipient of a brand new Peugeot 208. Continue reading Customer experience professional takes home new car for Christmas