Convergys Corporation (NYSE: CVG) and Stream Global Services, Inc., both premier providers of customer management services, today announced entry into a definitive merger agreement under which Convergys will acquire Stream for a total enterprise value of $820 million in cash, subject to certain adjustments, from funds managed by Ares Management and Providence Equity Partners, as well as from LiveIt, the BPO investment arm of Ayala Corp. Convergys also announced the transaction is expected to add approximately $0.35 in diluted earnings per share (EPS) in the first 12 months after close, excluding one-time charges, intangible amortization and integration costs. Continue reading Convergys to Acquire Stream for $820 Million
Daily Archives: January 7, 2014
Virgin Media Business signs major contract with City Link
Virgin Media Business has secured a contract worth around £1 million to transform the contact centre services at City Link, the UK’s leading express parcels carrier. Continue reading Virgin Media Business signs major contract with City Link
Integration partnership helps improve customer experience for public sector organisations
Liquid Voice, a highly respected enterprise call recording and contact centre solutions specialist has released details of its successful integration with Civica Contact Centre applications that is helping a growing number of organisations across the UK streamline client engagement, meet regulatory requirements and remove IT complexity. Continue reading Integration partnership helps improve customer experience for public sector organisations
Unify enhances OpenScape contact center suite
Building on its strong history of delivering superior contact center solutions, Unify, formerly known as Siemens Enterprise Communications, today announced a number of new features and enhancements to the OpenScape Contact Center Suite, delivering improved efficiency and flexibility through expanded support for major mobile devices, tighter social media integration and improved analytics. Continue reading Unify enhances OpenScape contact center suite
Everreach launches new online phone service for small businesses
everreach, a new UK online phone service to help busy small business owners take control of their incoming calls, launches today. The service lets customers choose a ‘virtual’ local or national UK phone number and provides a suite of features so they can decide how they want to deal with their business calls based on how their specific business operates. Continue reading Everreach launches new online phone service for small businesses
SPLICE Software Announces Dialog DashboardTM
SPLICE Software, the leading provider of automated, Data-Driven DialogsTM for Customer Experience Management, announces they will be launching their new Dialog DashboardTM at the National Retail Federation’s Annual Convention & Expo on January 14, 2014. The Dialog DashboardTM is a part of the latest generation of the SPLICE Dialog SuiteTM, an interactive campaign management and reporting tool available to all SPLICE clients. Continue reading SPLICE Software Announces Dialog DashboardTM