Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

ShoreTel® the leading provider of brilliantly simple phone systems and unified communications solutions announced the County of Maui, Hawaii, has selected ShoreTel for its ongoing UC needs. Once the implementation is complete, ShoreTel technology will serve 1,600 employees across 65 sites resulting in an estimated telecommunications cost savings of 20 percent per year*, according to the County of Maui. 

The County of Maui, consisting of the islands of Maui, Molokai and Lanai, needed an easy-to-use, reliable, and scalable communications solution that could be implemented quickly and easily across multiple sites. Working with ShoreTel partner Pacific Data Systems, the County selected a ShoreTel unified communication solution – displacing their outdated legacy system – for its network resiliency, ease of installation and administration, and ShoreTel’s excellent reputation. The ShoreTel IP-PBX solution with integrated unified communications is already in use at the Wailuku Police Station (220 phones) and in various county departments in Maui (100 phones), with roll-outs taking place every month through June 2014.

“The Hawaiian Islands are among the most remote in the world – we have limited network connectivity on our islands and to the mainland, so resiliency was a huge priority in our vendor selection,” said Bill Conant, section head of technology operation services, IT services division, County of Maui. “ShoreTel addresses this need with N+1 resiliency and the ability to support services during partial network outages. We’ve already successfully tested this when we had to re-direct services during a recent telephone company outage.”

The ShoreTel solution is delivering other positive results. “User feedback is very positive and we’re seeing improved productivity with the use of ShoreTel Communicator and the Presence feature,” said Conant. “Also, staff can now be more collaborative, easily conferencing in others to get questions answered right away, without having to make additional phone calls.”

Conant has also seen a reduced reliance on the Helpdesk, thanks to the training classes and user-friendly ShoreTel features.

“ShoreTel UC solutions are helping local government departments like the County of Maui meet their communications needs — whether for quality of life, economic development, safety, or emergency response — by providing an easy-to-use, reliable, and scalable communications solution that can be implemented quickly and easily across multiple sites,” said David Petts, senior vice president of worldwide sales for ShoreTel.

*Cost savings estimate based on primary rate interface savings.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.