HGS UK’s Retention and Loyalty Centre of Excellence based in Preston, Lancashire has been awarded the title of ‘‘Smart Training and Recruitment Employer of 2013 for the North West region’, by Smart Training, one of UK’s largest specialist training providers. The recognition comes in the wake of the Preston centre successfully completing a year-long ‘contact centre apprenticeship scheme’ for a number of its staff members.
The ‘contact centre apprentice ship scheme’ is an industry recognised qualification run by Smart Training. The government funded programme aims to develop knowledge and skills in the workplace by allowing contact centre employees to work closely with a dedicated Smart Trainer for a period of 12 months. While conferring the award Dean Moorhouse – Quality Assurance Manager at Smart Training commented, “HGS has set the bar for organisational commitment to employee development in the North West region. Through various career development programmes they have demonstrated utmost dedication to investing in the future of their staff. Through such initiatives they are also meeting the UK government targets for up-skilling the workforce.”
HGS’ Preston centre is fast earning a name within the contact centre industry for its innovative staff management techniques – the various industry recognitions it has earned over the last few years standing testament to its achievements. “There are excellent on-site facilities for employees who wish to progress their career in the outsourcing industry in addition to unwavering support for all training staff, “ Dan testifies. “ By doing all this, you are creating a life-long culture of learning, development and progression with the organisation.” he adds.
HGS Preston manages the highly successful customer retention and loyalty campaign for leading telecoms provider, TalkTalk.
About HGS UK
HGS UK operates from three contact centres in the UK and four on the European continent. It handles in excess of 50,000 customer interactions a day across multiple channels and in 14 languages. Its clients include some of the UK’s most reputable brands including Unilever, TalkTalk, Virgin, the Department of Innovation & Skills and the Department of Energy & Climate Change. www.teamhgs.com
About Smart Training
Smart Training and Recruitment Limited is a UK-based training and apprenticeship provider working with a range of sectors including Hospitality, Business Administration, Customer Service, Contact Centre, Sales, Retail and IT. Their Mission Statement “Working Together to Enrich Life” drives all their programmes ensuring that their learners, employers and staff fulfil their aims, aspirations and career ambitions. Smart Training and Recruitment works in partnership with other training and qualification organisations such as E.D.I. – City and Guilds, N.C.F.E., B.I.I http://www.smarttar.co.uk