Microsoft Corp. on Tuesday announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. The acquisition will add world-class customer self-service capabilities to further accelerate the Microsoft Dynamics vision of helping organizations deliver amazing customer experiences. Continue reading Microsoft acquires Parature to add leading customer self-service suite to Microsoft Dynamics CRM
Daily Archives: January 10, 2014
Genpact UK Survey Points to the Demise of the Bank Call Centre and Rise of the Virtual Bank
Research published today by Genpact Limited, a global leader in transforming and running business processes and operations, reveals a tangible shift in personal banking preferences in Britain – away from bank-staff driven and toward customer self-directed services. The survey of 2,337 adults living in Britain, conducted by YouGov, revealed that close to two thirds (64%) of people online who hold a current account with a bank or building society would prefer to conduct their banking online or via a mobile application compared to just 29% who prefer telephone or in-branch banking. Continue reading Genpact UK Survey Points to the Demise of the Bank Call Centre and Rise of the Virtual Bank
Health Management Solution Company Select inContact to Unify Multi-Location Contact Centre Operation
inContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a leading health management solutions company has selected inContact to unify contact center operations across ten locations and 200 contact center agents. The company supports a broad spectrum of healthcare providers, payers and their patients with technology-enabled management services. Continue reading Health Management Solution Company Select inContact to Unify Multi-Location Contact Centre Operation
NewVoiceMedia expands presence in North America with New York office
NewVoiceMedia, a leading global provider of cloud contact centre solutions, is continuing its rapid expansion throughout North America with a new office in New York City. Continue reading NewVoiceMedia expands presence in North America with New York office
Noble Systems to Host Customer Service Seminar in Dublin
Noble Systems, a global leader in unified contact centre technology solutions, is hosting a Noble Exchange Breakfast Briefing in conjunction with the CCMA Ireland at The Westin Dublin Hotel on Thursday 30th January. Continue reading Noble Systems to Host Customer Service Seminar in Dublin