Located on the west side of Park Avenue between 39th and 40th Streets, just minutes from Grand Central Station, the office has a prominent address in the city and provides an excellent facility for the company’s sales and marketing teams.
The announcement is an integral part of NewVoiceMedia’s plans for global expansion and closely follows the opening of its new headquarters for North America in San Francisco, and the appointment of Jamison Powell as Vice President Sales, North America Eastern Region. The company is growing at more than twice the rate of the rapidly expanding cloud contact centre market and has doubled its number of staff over the last year to meet increased demand for its technology. The new office will support this substantial growth and further strengthen NewVoiceMedia’s presence in the region.
Jonathan Gale, CEO of NewVoiceMedia, comments, “Our true cloud technology, which makes the customer contact centre capability accessible for businesses of all sizes, is disrupting the contact centre market in North America. This new office reflects our significant growth and further demonstrates our ongoing commitment to providing customers and prospects in North America East with the best support possible. New York City is recognised globally as a prominent economic centre and the ideal location to base our team”.
NewVoiceMedia’s market-leading cloud solutions are instantly deployable and provide unique and patented routing capabilities, enabling businesses of all sizes to deliver a personalised and unique customer experience, quickly and securely. The company now serves thousands of agents in 40 countries on five continents, including Parcelforce, QlikView, DPD, SHL Group and Topcon Positioning Systems.
Jim Hinson, director of Technical Support at Topcon Positioning Systems, comments, “NewVoiceMedia has offered us an outstanding service – from its fast deployment, to subsequent support and its trust site where performance data is publicly available. Its ContactWorld solution has enabled us to deliver an intensely personalised service, thereby enhancing the customer experience, while improving satisfaction in our contact centres. We now have fully scalable telephony and the flexibility to handle calls from any location”.
NewVoiceMedia’s new office address in New York is:
90 Park Avenue
NewVoiceMedia is a leading provider of true cloud contact center and voice solutions, enabling businesses of all sizes to deliver a personalized and unique customer experience, quickly and securely. Customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience.
Service availability and security are critical attributes of the cloud. NewVoiceMedia guarantees 99.999% service availability, and transparently backs that up with a Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how its services are performing.
Established more than 10 years, NewVoiceMedia has 200+ customers in 40 countries on five continents covering most industry sectors. Customers include Topcon, PhotoBox, DPD, Lumesse, QlikTech and Cunningham Lyndsey.