Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Lodha Group, the largest real estate company in the India, will implement Aspect® Unified IP® 7.2, a comprehensive solution with voice blend, IVR, call recording and quality management capability with tight CRM integration.
“At Lodha, one of our core values is that we ‘exist to exceed the expectations of our customers through innovative world-class solutions’. To deliver on our values we needed a partner who completely resonates with the same frequency of customer passion,” emphasized Mr. Pranav Goel, Executive Vice President, Lodha Group.
Mr. Sanjay Gupta, Managing Director India, SAARC and Middle East, Aspect said, “Lodha properties have become one of the most sought after in the Indian luxury real estate business. Our Aspect Unified IP platform is well poised to manage their dispersed and Crème de la Crème customer base, as well all facets of delivering top-notch customer service and impeccable post-sales support. We look forward to working with them in the coming months to enhance organization’s customer service posture, and meet the Omni-channel demands of their ‘next-generation’ customers.”
This is the latest win for Aspect in the realty space in India, where Aspect’s unified IP offerings are helping customers to create differentiated value proposition for clients and deliver next generation customer contact.
About Lodha Group
Established in 1980, the Lodha Group is India’s No 1 real estate developer. The Group is currently developing in excess of 35 million sq. ft. of prime real estate, with over 30 projects in and around Mumbai, from Nepean Sea Road to Dombivali. The Group has further extended its promise of luxury living with successful projects in Hyderabad and Pune. The Lodha Group has several landmark developments to its credit, including World One – the world’s tallest residential tower, Lodha Bellissimo – the only Indian residential development to feature amongst the top 1000 landscapes in the world, and Palava – India’s most livable city, spread over 4,000 acres and located close to the upcoming Navi Mumbai international airport. The Group has made history by achieving the world’s first billion dollar pre-launch for a prime South Mumbai project that received IPO style applications exceeding Rs. 5,400 cr.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit http://www.aspect.com