Leading customer contact specialist, Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita plc, to supply Aspect’s complete customer experience portfolio of technology software to customers in the UK.
The partnership comes as a result of the two organisations’ strong individual relationships with Microsoft, enabling Capita IT Services to offer a purpose built Microsoft Unified Communications (UC) practice around Microsoft Lync. Capita IT Services will support Aspect’s entire contact centre technology portfolio, with particular focus on Aspect® Unified IP® (UIP) as part of its Microsoft UC solution and Aspect® Workforce Management (WFM) across its prospect and customer base.
Simon Furber, managing director, Technology solutions, Capita IT Services commented: “The partnership with Aspect comes at an ideal time when Capita IT Services is progressing with a programme to take Lync-based UC propositions to new prospects and selected customers. We have recently worked with Microsoft to create a robust Lync solution, supported by a comprehensive service wrap. Benefits to call centres include the ability for call handlers to support customers and answer their questions via instant chat. Capita IT Services is now one of just six Microsoft premier Lync support partners in the UK.
Furber added: “Our experience in customer management, alongside Aspect’s specific expertise in customer interaction, enables us to offer a complete solution to complement Microsoft’s go-to-market offering.
“Our main focus is currently on Aspect UIP and WFM, but we see great potential to also move forward with Aspect’s back office optimisation, social media management, and cloud-based offerings in the future too.”
Aspect joins Microsoft, Plantronics and Polycom as one of four Ecosystem partners to Capita IT Services, complementing its Microsoft UC Portfolio.
Steve Boakes, Manager, Channels & Partners, Northern Europe at Aspect said: “The strong ties to Microsoft made the collaboration a logical option for both parties. Not only will Capita IT Services now have wider and more robust products and services, but Aspect will benefit from Capita’s huge capabilities as a systems integrator and outsourcer. Capita’s large market footprint and impressive experience both offer Aspect scale, reach and sales capabilities, and we’re very much looking forward to working together.”
About Capita IT Services
Capita IT Services, part of Capita plc, is a leading provider of ICT solutions, outsourced and managed IT services, focusing on enhancing and transforming customers’ organisations and their clients’ experience. The service portfolio comprises 5 key practices – Infrastructure & Cloud, End User Computing, Network, Security and ISP, Applications and User Experience and Unified Communications & Contact Centres. With over 3,000 people across 50 sites across the UK, Ireland and India, Capita IT Services brings organisations, people and technology together intelligently for better results. www.capita-its.co.uk
Capita plc is the UK’s leading provider of BPO and integrated professional support service solutions. With 62,000 people at more than 350 sites, including 70 business centres across the UK, Europe, India and South Africa, the Group uses its expertise, infrastructure and scale benefits to transform its clients’ services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2012 revenue of £3.3 billion. Further information on Capita plc can be found at: www.capita.co.uk
Aspect’s fully-integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimisation, and back-office. We help the world’s most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.