Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that Beehive Research, an independent Market Research and Insight consultancy, has renewed its long-standing commitment to Confirmit with a new three-year contract. Confirmit will continue to underpin Beehive’s global panel research, customer and employee engagement programs.
Beehive has used Confirmit as its underlying online feedback collection and reporting solution since 2007 and this new multi-year deal will provide the expanding business with the scalability and reliability it requires. Key to the continuing success of the business will be the use of Confirmit Reportal’s dashboard solutions, which deliver interactive, actionable survey results with real-time alerts.
Paul Kavanagh, Director at Beehive, explains: “Companies are increasingly looking for more insight, recommendations and support in driving action from their research programs. They not only want to understand the customer journey better, but also to be able to use this information to improve customer engagement and make better business decisions. We firmly believe that it’s the ability to combine strategic thinking with smart technology that enables our clients to bring the Voice of the Customer to the boardroom. Confirmit is a best of breed solution that enables us to design, build and manage global research projects, without any technologically-imposed limitations.”
Major projects carried out by Beehive to date include a global panel for Nespresso in 12 countries and an ongoing, global internal IT customer satisfaction program for Mars, which was jointly presented with Mars at the 2013 Confirmit Community Conference.
Tim Hannington, EVP, Confirmit added: “We are delighted that Beehive has decided to extend its investment in Confirmit as it expands its business across Europe and further afield. The demand for customer-centric research programs is undeniable and we have worked hard to ensure that Confirmit enables the next generation of research companies to take a more innovative and tailored approach to gathering insight.”
About Beehive Research
Beehive Research is focused on delivering insight that adds true value to global organizations. It specializes in transformational research solutions that allow businesses to enhance their engagement with customers, prospects, stakeholders or employees; to understand the customer experience, drivers of customer satisfaction or listen to the ‘voice of the customer’. With a highly experienced team and using smart technology, Beehive is able to build custom research programs that allow businesses to embed insight at their heart, making research part of their culture and enabling them to make better decisions every day. www.beehiveresearch.co.uk
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Cologne, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit www.confirmit.com for more information.