Callnovo (http://www.callnovo.co.uk), a leading Chinese call centre provider, has announced that they have opened a European office to better serve customers that are located there.
Established for over ten years and with more than 3000 agents at their disposal, Callnovo have grown to become one of the leading contact centres and work with a wide range of clients ranging from SME’s to large multi-nationals, and their professionalism has been widely recognized throughout the industry.
“Expanding into China can be a costly and time consuming process for European companies who do not have any experience of doing business there,” commented Marc Jarrett, Callnovo’s European Business Development Manager. “By having a virtual Chinese office, they can begin the process of reaching out to the vast Chinese market at a fraction of the cost and risk associated with establishing a real office there”.
Chinese prospects call a local Chinese number, and calls will be answered by a Chinese call agent who has been briefed about the client’s product or service. Inbound enquiries translated into English are then made available to the client.
The company also offer a range of email, data services and translation services.
“We look forward to working with European companies who are interested in expanding into what is set become the World’s largest market”, says Jarrett.