ChatBee provides a unique Live Chat Outsourcing Service that allows potential and existing customers to communicate directly with one of their professionally trained Live Chat agents, without the client needing one of their existing staff constantly monitoring the computer. Alex Dutton, Marketing Director at ChatBee, explains, “Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. 58% of U.S. consumers say they’ve interacted with an e-retailer using live chat, up from 54% last year, according to a new E-tailing Group.”
According to the Fourth Annual BoldChat Live Chat Effectiveness report, one in five shoppers prefer online chat over any other communication method, and 77% of those who used live chat agree that the channel positively influenced their attitude about the retailer who offered the channel. The importance of Live Chat is unquestionable and ChatBee offers the best solution. ChatBee is the only service provider in the Live Chat and Social Media market place that is able to provide “dedicated named agents to your business.” It is like the client is having their own team. No other company in the US, UK or Australia provides this level of personal service.
And Mr. Dutton adds, “We are providing a ‘you can’t lose’ kind of proposition. We are very confident that we can increase sales and or customer satisfaction for most businesses that we are giving customers a 7-Day Free Trial with No Contract if they continue to use our service; that means if we don’t deliver, the client can cancel any time.”
For further information on ChatBee and to sign-up, visit http://www.chatbee.com today.
ChatBee provides a unique Live Chat outsourcing service with 99.9% uptime guarantee that helps businesses to generate leads, increase sales and improve customer service. They provide affordable and multichannel contact center services with a human touch.